Payment Policy
Last updated: 6 July 2026
At Scott & Wilson Sydney, we aim to provide secure, simple and reliable payment options for every order.
This Payment Policy explains the payment methods we accept, how payments are processed, and how refunds and payment issues are handled.
For payment-related questions, please contact us at Info@scottwilsonsd.com.
1. Accepted Payment Methods
1.1 Available Payment Methods
We currently accept:
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Visa
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Mastercard
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Apple Pay
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Google Pay
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Shop Pay
1.2 Availability
The payment methods available to you may depend on your device, browser, country and payment provider.
All available payment options will be displayed at checkout before you complete your purchase.
2. Secure Payment Processing
2.1 Secure Checkout
Payments are processed through secure and trusted third-party payment providers.
Our website uses SSL encryption to help protect your personal and payment information during checkout.
2.2 Payment Information
Scott & Wilson Sydney does not store your full credit or debit card details on its own servers.
Your payment information is processed directly by the selected payment provider in accordance with its security and privacy standards.
3. Credit Card Payments
3.1 Accepted Cards
We currently accept:
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Visa
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Mastercard
3.2 Payment Approval
You are responsible for ensuring that your card details are correct and that you are authorised to use the selected payment method.
Your order will only be processed after your payment has been successfully authorised and confirmed.
3.3 Declined or Unsuccessful Payments
If your payment is declined, cancelled, incomplete or placed under review, your order may not be processed until the payment issue has been resolved.
4. Express Checkout
4.1 Apple Pay, Google Pay and Shop Pay
Where available, we offer express checkout through:
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Apple Pay
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Google Pay
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Shop Pay
These services may allow you to complete your order using previously saved payment and shipping information.
4.2 Customer Responsibility
Before confirming your order, please check that your:
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Shipping address is correct
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Billing details are correct
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Contact information is correct
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Selected payment method is valid
Scott & Wilson Sydney is not responsible for delays, failed deliveries or additional costs caused by incorrect information submitted during checkout.
5. Payment Confirmation
5.1 Order Processing
Orders are processed only after payment has been successfully completed and confirmed.
Before completing your order, please make sure that:
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Your billing information is correct
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Your shipping information is correct
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Your payment method is valid
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Your bank or payment provider has authorised the transaction
5.2 Order Confirmation
After a successful purchase, you should receive an order confirmation.
If payment is not successfully completed, your order will not be processed.
6. Pricing and Currency
6.1 Displayed Prices
All prices are displayed in the currency shown on our website or during checkout.
The final amount payable will be clearly displayed before you confirm your order.
6.2 Additional Bank Fees
Your bank, card issuer or payment provider may charge additional fees, including:
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Currency conversion fees
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International transaction fees
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Bank processing fees
These charges are determined by your payment provider and are outside the control of Scott & Wilson Sydney.
7. Fraud Prevention and Verification
7.1 Payment Checks
For the protection of our customers and our business, transactions may be subject to fraud prevention checks or additional verification.
7.2 Order Review or Cancellation
We reserve the right to delay, refuse or cancel an order where:
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Payment cannot be verified
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A transaction appears suspicious or fraudulent
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Billing information does not match the payment method
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The payment provider flags the transaction for review
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The order appears to violate our store policies
7.3 Cancelled Orders
If an order is cancelled after payment has already been received, the amount paid will be refunded to the original payment method where applicable.
8. Refunds
8.1 Refund Eligibility
Refunds are handled in accordance with our Return Policy and applicable consumer law.
Where a refund is approved, it will normally be returned to the original payment method used for the order.
8.2 Refund Processing Time
Approved refunds are normally processed within 14 days of approval.
After the refund has been processed by us, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.
9. Failed or Duplicate Payments
9.1 Payment Issues
If your payment:
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Fails
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Is declined
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Appears more than once
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Shows an incorrect amount
please contact us at Info@scottwilsonsd.com.
9.2 Information to Provide
To help us investigate your payment issue, please include:
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Your full name
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Your order number, if available
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The email address used at checkout
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The payment method used
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A screenshot or proof of the payment issue, where available
We will review the matter and, where necessary, contact the relevant payment provider.
10. Chargebacks and Payment Disputes
10.1 Contact Us First
If you experience a problem with your order, delivery, payment or product, please contact us at Info@scottwilsonsd.com so we can review the issue.
10.2 Payment Disputes
If a chargeback or payment dispute is opened, we may provide relevant order, payment, shipping and communication information to the payment provider as part of the investigation.
We encourage customers to contact us first so that we have the opportunity to resolve the matter directly where possible.
11. Contact Information