Payment Policy

Last updated: 6 July 2026

At Scott & Wilson Sydney, we offer secure and convenient payment options to make your shopping experience as smooth and reliable as possible.

This Payment Policy explains which payment methods we accept, how payments are processed, and how refunds are handled.

For payment-related questions, you can contact us at:

Scott & Wilson Sydney
Email: may05@use.startmail.com

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Credit Card ( Visa, Mastercard)

  • Apple Pay

  • Google Pay

  • Shop Pay

The payment methods available to you may depend on your country, device, browser, and payment provider settings.

All available payment options will be shown clearly at checkout before you complete your order.

2. Secure Payment Processing

All payments are processed through secure and trusted external payment providers.

Our website uses a secure SSL connection to help protect your personal and payment information during checkout.

Scott & Wilson Sydney does not store your full credit card number, debit card number, or complete payment details on its own servers.

Your payment information is handled directly by the selected payment provider in accordance with their own security standards and privacy practices.

3. Credit Card Payments

When paying by credit card, you are responsible for ensuring that all card details are correct and that you are authorised to use the selected card.

Accepted credit card options may include:

  • Visa

  • Mastercard

Your order will only be processed once the payment has been successfully approved and confirmed by the payment provider.

If your credit card payment is declined, cancelled, incomplete, or flagged for review, your order may not be processed until the issue has been resolved.

4. Apple Pay, Google Pay, and Shop Pay

We may offer express checkout options such as Apple Pay, Google Pay, and Shop Pay where available.

These payment methods allow you to complete your purchase faster by using saved payment and shipping information from the selected provider.

Please make sure that all saved details, including your shipping address, billing details, and contact information, are correct before confirming your order.

Scott & Wilson Sydney is not responsible for failed delivery or additional costs caused by incorrect information submitted through an express checkout provider.

5. Payment Confirmation

Orders are only processed after payment has been successfully completed and confirmed.

Please make sure that:

  • Your billing information is correct

  • Your shipping information is correct

  • Your selected payment method is valid

  • Your bank or payment provider has authorised the transaction

  • You have received an order confirmation after payment

If payment is not successfully completed, your order will not be processed.

6. Pricing and Currency

All prices are displayed in the currency shown on our website or at checkout.

The final amount payable will be shown before you complete your order.

Depending on your bank, card issuer, or payment provider, additional fees may apply, such as:

  • Currency conversion fees

  • International transaction fees

  • Bank processing fees

These fees are charged by your bank or payment provider and are outside the control of Scott & Wilson Sydney.

7. Fraud Prevention and Payment Verification

For the safety of our customers and our business, payments may be subject to verification, fraud checks, or additional review by our payment providers.

We reserve the right to delay, refuse, or cancel an order if:

  • The payment cannot be verified.

  • The transaction appears suspicious or fraudulent.

  • The billing information does not match the payment method.

  • The payment provider flags the transaction for review.

  • The order appears to violate our policies.

If we cancel an order after payment has already been received, the amount paid will be refunded through the original payment method.

8. Refunds

Refunds are handled in accordance with our Return Policy.

If you are entitled to a refund, the refund will be issued to the original payment method used for the order.

Refunds may apply, for example, after an approved return or another solution agreed by Scott & Wilson Sydney in writing.

Once approved, refunds are usually processed within:

14 days after approval

Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank, card issuer, or payment provider.

9. Failed, Declined, or Duplicate Payments

If your payment fails, is declined, or appears to have been charged more than once, please contact us at:

may05@use.startmail.com

Please include:

  • Your full name

  • Your order number, if available

  • The email address used at checkout

  • The payment method used

  • A screenshot or proof of the payment issue, where available

We will review the situation and, where necessary, work with the payment provider to investigate the issue.

10. Chargebacks and Payment Disputes

If you experience a problem with your order, payment, delivery, or product, please contact us first at:

may05@use.startmail.com

We will do our best to review the issue and offer a fair solution.

Opening a chargeback or payment dispute before contacting us may delay the resolution process, as payment providers often require additional investigation time.

11. Contact Information

For questions about payments, failed transactions, refunds, duplicate charges, or payment disputes, please contact us at:

Scott & Wilson Sydney
Email: may05@use.startmail.com
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM