Terms and Conditions

Last updated: 6 July 2026

These Terms and Conditions apply to all orders, purchases, and use of the website operated by Scott & Wilson Sydney.

By placing an order on our website, you agree to these Terms and Conditions, together with our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

For any questions regarding these Terms and Conditions, please contact us at:

Scott & Wilson Sydney
Email: may05@use.startmail.com

1. Applicability

These Terms and Conditions apply to every offer, order, purchase, and agreement between Scott & Wilson Sydney and the customer.

By placing an order through our website, you confirm that you have read, understood, and accepted these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website or place an order.

2. Product Information

We make every reasonable effort to describe our products as accurately and clearly as possible.

Product descriptions, images, colours, sizes, materials, features, and availability are provided with care. However, small variations may occur.

Please note that:

  • Product colours may vary slightly depending on your screen, device settings, lighting, or display quality.

  • Product measurements may vary slightly due to manual measurement or production differences.

  • Product packaging may differ from the images shown on our website.

  • Minor differences in colour, finish, size, or detail do not automatically qualify as a defect.

We reserve the right to correct typographical errors, pricing errors, product information errors, stock inaccuracies, or other mistakes at any time.

No rights can be derived from obvious errors or inaccuracies displayed on our website.

3. Orders and Payment

Orders are only processed after full payment has been received and successfully confirmed.

The available payment methods may vary depending on your country, region, device, or payment provider.

Payment methods may include, where available:

  • Credit card

  • Debit card

  • Digital wallet

  • Local payment methods

  • Other payment options shown at checkout

All payments are securely processed through external payment providers. Scott & Wilson Sydney does not store full payment card details on its own servers.

The customer is responsible for ensuring that all payment and billing details are correct before completing an order.

4. Order Processing and Delivery

Our standard order processing time is usually:

Processing time: 1–3 business days

After the order has been processed, the estimated delivery time is usually:

Shipping time: 1–7 business days, depending on the destination, shipping method, and local carrier.

Please note that delivery times are estimates only and are not guaranteed.

Scott & Wilson Sydney works with trusted international fulfilment partners. Some products may be shipped directly from our supplier or fulfilment partner, including suppliers located in China.

Because of this, delivery may be affected by circumstances outside our direct control, including:

  • Customs procedures

  • Carrier delays

  • Public holidays

  • High seasonal demand

  • International shipping disruptions

  • Incorrect or incomplete delivery details

  • Local delivery issues

  • Weather conditions or force majeure events

Delays caused by customs, carriers, holidays, high demand, or other external factors do not automatically give the customer the right to cancel the order or receive a refund, unless required by applicable law.

5. Customs, Duties, and Import Fees

Because some orders may be shipped internationally, customs duties, import taxes, VAT, or carrier handling fees may apply depending on the customer’s country of residence.

These costs are determined by local authorities and are outside the control of Scott & Wilson Sydney.

Unless clearly stated otherwise at checkout, the customer is responsible for any applicable customs duties, import taxes, or local fees.

We recommend checking your local import rules before placing an order if you are unsure whether additional fees may apply.

6. Returns and Cancellations

Returns are handled in accordance with our separate Return Policy.

Please review our Return Policy carefully before requesting a return.

Because we work with automated order processing and international fulfilment partners, orders may enter processing shortly after they are placed.

For this reason, order cancellation is not guaranteed once an order has been placed, processed, or shipped.

If you wish to request a change or cancellation, please contact us as soon as possible at:

may05@use.startmail.com

If the order has already been processed or shipped, you must wait until the item has been delivered and then contact us to discuss the available return options.

7. Refunds and Payment Disputes

Refunds are handled in accordance with our Return Policy and any applicable consumer protection laws.

If there is an issue with your order, we kindly ask that you contact our customer support team first so we can review the situation and offer a suitable solution.

Opening a chargeback, refund claim, or payment dispute before contacting us may delay the resolution process, as payment providers often require additional investigation time.

We are committed to handling valid complaints, delivery issues, damaged items, incorrect items, and other order concerns in a fair and reasonable way.

8. Delivery Address and Customer Responsibility

The customer is responsible for providing complete and accurate shipping information at checkout.

This includes:

  • Full name

  • Correct street address

  • House number or apartment number

  • Postal or ZIP code

  • City

  • Country

  • Email address

  • Phone number, where required for delivery

If you notice an error in your shipping address, please contact us within 24 hours after placing your order at:

may05@use.startmail.com

We will do our best to update your details before the order enters fulfilment, but we cannot guarantee changes once the order has been processed or shipped.

Scott & Wilson Sydney is not responsible for failed delivery, lost packages, or additional costs caused by incorrect or incomplete address details provided by the customer.

9. Liability

Scott & Wilson Sydney is not responsible for loss, damage, or failed delivery if tracking information shows that the package has been delivered to the address provided by the customer.

Where permitted by law, our liability is limited to the purchase amount of the specific item related to the claim.

We are not liable for indirect damages, consequential damages, loss of profit, loss of business, loss of data, or other damages that are not directly connected to the purchased product.

Nothing in these Terms and Conditions limits or excludes any rights you may have under mandatory consumer protection laws.

10. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days after delivery.

Please include:

  • Your order number

  • Your full name

  • A clear description of the issue

  • Clear photos of the product

  • Photos of the packaging, where relevant

  • A photo of the shipping label, where relevant

Clear photos and a detailed explanation are required so we can properly assess the issue and contact our fulfilment partner where necessary.

Once your request has been reviewed, we will work with you to find a suitable solution.

11. Intellectual Property

All content on our website is owned by or licensed to Scott & Wilson Sydney, unless stated otherwise.

This includes, but is not limited to:

  • Texts

  • Product descriptions

  • Images

  • Logos

  • Brand elements

  • Website design

  • Graphics

  • Videos

  • Layouts

  • Marketing materials

You may not copy, reproduce, distribute, modify, publish, sell, or use any content from our website without prior written permission from Scott & Wilson Sydney.

Unauthorised use of our content may result in legal action.

12. Promotions and Discounts

From time to time, Scott & Wilson Sydney may offer promotions, discounts, coupon codes, or special offers.

These offers may be subject to specific conditions, including:

  • Limited validity periods

  • Minimum order values

  • Excluded products

  • One-time use per customer

  • Limited availability

  • Non-combinability with other offers

Discount codes cannot be applied retroactively after an order has been placed, unless we agree otherwise in writing.

We reserve the right to modify, suspend, or withdraw promotions at any time where necessary.

13. Complaints Procedure

If you have a complaint about your order, product, delivery, payment, or customer experience, please contact us by email at:

may05@use.startmail.com

Please include:

  • Your order number

  • Your full name

  • A clear explanation of your complaint

  • Photos or supporting evidence, where relevant

For complaints related to size, fit, quality, damage, or defects, clear photos and a detailed description are required.

We aim to respond to complaints within 5 business days.

14. Force Majeure

We are not responsible for delays or failure to fulfil our obligations where this is caused by circumstances outside our reasonable control.

This may include, but is not limited to:

  • Natural disasters

  • Extreme weather

  • War, conflict, or civil unrest

  • Strikes or labour disruptions

  • Customs delays

  • Carrier disruptions

  • Government restrictions

  • Pandemics or public health measures

  • Supplier delays

  • Technical failures outside our control

If such circumstances affect your order, we will do our best to keep you informed and assist where reasonably possible.

15. Changes to These Terms and Conditions

We may update or amend these Terms and Conditions from time to time.

The latest version will always be available on our website. The “Last updated” date at the top of this page shows when these Terms and Conditions were last revised.

The Terms and Conditions that apply to your order are the version published on our website at the time your order was placed.

16. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes will be submitted to the competent court in the jurisdiction where Scott & Wilson Sydney is established, unless mandatory law requires a different competent court.

17. Contact Information

For questions about these Terms and Conditions, please contact us at:

Scott & Wilson Sydney
Email: may05@use.startmail.com
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM