This Privacy Policy explains how Scott & Wilson Sydney collects, uses, stores and protects your personal information when you visit our website, place an order, contact our customer support team or otherwise use our services.
At Scott & Wilson Sydney, we value your privacy and handle your personal information carefully, securely and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.
We may collect personal information that you provide directly to us when you place an order, create an account, subscribe to our communications or contact our customer support team.
This may include:
1. Full name
2. Billing and shipping address
3. Email address
4. Phone number
5. Order details and purchase history
6. Payment information processed securely by our payment providers
7. IP address
8. Device, browser and technical information
9. Website activity, including pages viewed, products viewed and interaction data
1.2 Necessary Information
We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, improve our services and comply with legal obligations.
2. How We Use Your Personal Information
2.1 Order Processing and Fulfilment
We use your personal information to process your order, confirm your purchase, arrange delivery, provide tracking information and manage returns, refunds or customer service requests.
2.2 Customer Support
We use your information to respond to questions, complaints, order inquiries, delivery updates and other customer service requests.
2.3 Payment and Fraud Prevention
We may use your information to securely process payments, verify transactions, prevent fraudulent activity and protect our customers and business.
2.4 Shipping and Delivery
We may share the necessary delivery details with fulfilment partners, suppliers and shipping providers so your order can be processed and delivered correctly.
2.5 Service Improvement
We may use information about how customers interact with our website to improve our website, product range, customer experience, advertising and overall service quality.
2.6 Marketing Communications
Where you have given consent or where permitted by applicable law, we may send you:
1. Marketing emails
2. Special offers
3. Product updates
4. Promotional content
You may unsubscribe from marketing communications at any time.
2.7 Legal and Administrative Purposes
We may process your personal information where necessary to comply with tax, accounting, consumer protection, regulatory and other legal obligations.
3. Legal Basis for Processing
3.1 Legal Grounds
Where required by applicable law, we process your personal information based on one or more of the following legal grounds:
1. Performance of a contract, including processing and delivering your order
2. Consent, including marketing communications and certain cookies
3. Legal obligations, including tax and accounting requirements
4. Legitimate interests, including fraud prevention, website improvement, security and customer relationship management
4. Sharing Personal Information
4.1 Service Providers
We only share your personal information with third parties where necessary to operate our business, provide our services, process your order or comply with legal requirements.
This may include:
1. Payment providers
2. Shipping and delivery partners
3. Fulfilment partners and suppliers
4. Customer support service providers
5. Analytics and marketing providers
6. Legal, tax or regulatory authorities where required by law
4.2 Sale of Personal Information
Scott & Wilson Sydney does not sell your personal information to third parties.
4.3 International Transfers
Some of our suppliers, fulfilment partners or service providers may operate outside your country of residence or outside the European Economic Area.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used in accordance with applicable privacy law.
5. International Fulfilment Partners
5.1 Order Fulfilment
Scott & Wilson Sydney may work with third-party suppliers and fulfilment partners to process and ship customer orders.
In some cases, your order may be shipped directly from one of our fulfilment partners.
5.2 Information Shared
Only information reasonably required to process and deliver your order will be shared, which may include:
1. Your name
2. Shipping address
3. Phone number where required by the carrier
4. Order details
5.3 Use of Your Information
Our fulfilment partners are permitted to use your personal information only for purposes related to processing and fulfilling your order.
They are not authorised by Scott & Wilson Sydney to use your personal information for their own marketing purposes.
6. How Long We Keep Your Information
6.1 Retention Period
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or where a longer period is required by law.
6.2 Order and Transaction Records
Order and transaction records may be retained for accounting, tax or legal purposes for the period required by applicable law, which may be up to 7 years.
6.3 Deletion of Information
When personal information is no longer required, we may securely delete, anonymise or restrict access to the information where appropriate.
7. Cookies and Tracking Technologies
7.1 Use of Cookies
Our website uses cookies and similar technologies to support website functionality, analyse website traffic, personalise your experience and support advertising activities.
Cookies may be used for:
1. Essential website functionality
2. Shopping cart and checkout features
3. Analytics and performance measurement
4. Advertising and remarketing
5. Remembering your preferences
7.2 Managing Cookies
You can manage or disable cookies through your browser settings or, where available, through our cookie banner.
Disabling certain cookies may affect the functionality of our website.
For more information, please refer to our Cookie Policy.
8. Data Security
8.1 Security Measures
We use reasonable technical and organisational measures designed to protect your personal information against:
1. Loss
2. Misuse
3. Unauthorised access
4. Disclosure
5. Alteration
6. Destruction
8.2 Payment Security
Payments are processed through secure third-party payment providers using encrypted connections.
Our website uses SSL technology to help protect information during transmission.
8.3 Online Security
While we take reasonable steps to protect personal information, no online system can be guaranteed to be completely secure.
Customers should use secure passwords and avoid sharing payment or account information with others.
9. Your Privacy Rights
9.1 Your Rights
Depending on your location and applicable law, you may have the right to:
1. Access the personal information we hold about you
2. Correct inaccurate or incomplete information
3. Request deletion of your personal information
4. Restrict or object to certain types of processing
5. Withdraw consent where processing is based on consent
We may need to verify your identity before processing your request.
9.3 Complaints
Depending on applicable law, you may also have the right to lodge a complaint with your local data protection authority if you believe your personal information has been handled unlawfully.
10. Marketing Emails
10.1 Promotional Communications
If you have subscribed to our marketing communications, we may send you:
1. Promotional content
2. Special offers
3. Product updates
4. Other relevant information about Scott & Wilson Sydney
10.2 Unsubscribing
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
After unsubscribing, you may still receive transactional messages related to your orders, including:
1. Order confirmations
2. Shipping updates
3. Customer service communications
11. Children’s Privacy
11.1 Age Restrictions
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children under the age of 16.
11.2 Contacting Us
If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
12. Changes to This Privacy Policy
12.1 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or privacy practices.
12.2 Latest Version
The latest version of this Privacy Policy will be available on our website.
The Last updated date shown at the top of this page indicates when the policy was most recently revised.
13. Contact Information
For questions regarding this Privacy Policy, your personal information or your privacy rights, please contact:
Scott & Wilson Sydney Email: Info@scottwilsonsd.com Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM
