Privacy Policy

Last updated: 6 July 2026

This Privacy Policy explains how Scott & Wilson Sydney collects, uses, stores, and protects your personal information when you visit our website, place an order, contact our customer support team, or otherwise use our services.

At Scott & Wilson Sydney, we value your privacy and handle your personal data carefully, securely, and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

For any privacy-related questions, you may contact us at:

Scott & Wilson Sydney
Email: may05@use.startmail.com

1. Personal Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, subscribe to our communications, or contact our customer support team.

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Payment information, which is securely processed by our payment providers and is not stored on our own servers

  • IP address

  • Device, browser, and technical information

  • Website activity, including pages viewed, products viewed, and interaction data collected through cookies and similar technologies

We only collect information that is necessary for operating our store, processing orders, improving our services, and complying with legal obligations.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

Order Processing and Fulfilment

To process your order, confirm your purchase, arrange delivery, provide tracking information, and handle returns, refunds, or customer service requests.

Customer Support

To respond to questions, complaints, order inquiries, delivery updates, or other requests submitted through our customer support channels.

Payment and Fraud Prevention

To securely process payments, verify transactions, prevent fraudulent activity, and protect both our customers and our business.

Shipping and Delivery

To share the necessary delivery details with our fulfilment partners, suppliers, and shipping providers so your order can be processed and delivered correctly.

Service Improvement

To improve our website, product range, customer experience, advertising, and overall service quality.

Marketing Communications

To send you marketing emails, offers, product updates, or promotional content only where you have given consent or where permitted by applicable law. You may unsubscribe from marketing communications at any time.

Legal and Administrative Purposes

To comply with tax, accounting, consumer protection, regulatory, and other legal obligations.

3. Legal Basis for Processing Your Information

Where required by applicable law, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract: to process and deliver your order.

  • Consent: for example, when you subscribe to marketing emails or accept certain cookies.

  • Legal obligation: for example, keeping records for tax and accounting purposes.

  • Legitimate interest: for example, improving our website, preventing fraud, securing our services, and managing customer relationships.

4. Sharing Personal Information with Third Parties

We only share your personal information with third parties when necessary to operate our business, provide our services, process your order, or comply with legal requirements.

This may include:

  • Payment providers, used to securely process your payment.

  • Shipping and delivery partners, used to deliver your order.

  • Fulfilment partners and suppliers, who may assist with processing, packing, and shipping your order.

  • Customer support tools, used to manage communication with customers.

  • Analytics and marketing service providers, where applicable and in accordance with your cookie preferences.

  • Legal, tax, or regulatory authorities, where required by law.

We do not sell your personal information to third parties.

Because some of our products may be shipped directly from international suppliers, including suppliers located outside the European Economic Area, your personal information may be transferred outside your country of residence where this is necessary to fulfil your order. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

5. International Fulfilment and Dropshipping Partners

Scott & Wilson Sydney may work with third-party suppliers and fulfilment partners to process and ship customer orders. This means that, in some cases, your order may be shipped directly from one of our trusted fulfilment partners.

Only the information required to process and deliver your order will be shared, such as your name, shipping address, phone number where required by the carrier, and order details.

Our fulfilment partners are only permitted to use this information for the purpose of fulfilling your order and are not permitted to use your personal information for their own marketing purposes.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

For example, order and transaction records may be kept for accounting and tax purposes for the legally required retention period, which may be up to 7 years depending on applicable law.

When your personal information is no longer needed, we will securely delete, anonymise, or restrict access to it where appropriate.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, personalise your experience, and support advertising and marketing activities.

Cookies may be used for:

  • Essential website functionality

  • Shopping cart and checkout features

  • Analytics and performance measurement

  • Advertising and remarketing

  • Remembering your preferences

You can manage or disable cookies through your browser settings or, where available, through our cookie banner. Please note that disabling certain cookies may affect the functionality of our website.

For more information, please refer to our separate Cookie Policy.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

All payments are processed through secure payment providers using encrypted connections. Our website uses SSL technology to help protect your information during transmission.

While we take reasonable steps to protect your personal data, no online system can be guaranteed to be completely secure. We therefore encourage customers to use strong passwords and avoid sharing account or payment information with others.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete personal information.

  • Request deletion of your personal information.

  • Restrict or object to certain types of processing.

  • Withdraw consent where processing is based on your consent.

  • Request data portability, where applicable.

  • Object to direct marketing at any time.

To exercise any of these rights, please contact us at:

may05@use.startmail.com

We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with your local data protection authority if you believe your personal information has been handled unlawfully.

10. Marketing Emails

If you have subscribed to our marketing emails, we may send you promotional content, special offers, product updates, and other relevant information about Scott & Wilson Sydney.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

After unsubscribing, you may still receive transactional emails related to your orders, such as order confirmations, shipping updates, and customer service messages.

11. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

The latest version will always be available on our website, and the “Last updated” date at the top of this page will indicate when the policy was last revised.

13. Contact Information

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

Scott & Wilson Sydney
Email: may05@use.startmail.com
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM